As a pharmacy professional you play a key role in supporting people to manage their own health. Every time you speak with a patient or customer you have the opportunity to make a difference. Whether you are a hospital pharmacist discussing treatment at the patient’s bedside, a community pharmacist conducting a medicines use review or a pharmacy technician leading a smoking cessation service, patient consultations are likely to be a core part of your role. With the time constraints of pharmacy today you may find it a challenge to satisfy both your own and the patient’s agenda within the consultation.
The content of the Consultation skills for pharmacy practice website is out of date. Pharmacy professionals can access a range of consultation skills learning resources on the CPPE website. This website will be updated in Summer 2024 to become the new home of the Medicines Related Consultation Skills Assessment Tool (MR-CAT).